Now hiring · Remote within New York State

Full-Time Customer Service Representative

Help people navigate essential services from your own home office. We’re looking for experienced, bilingual professionals who bring empathy, accountability and smart problem-solving to every conversation.

$21–$23 / hour 30–40 hours / week Fully remote · NY residents only Medical, dental, vision & 401(k)

About The Role

For more than 22 years, ACD Connect has delivered contact center services and technology that help organizations offer seamless, human-centered customer experiences. If you genuinely enjoy helping people, thrive in a structured but fast-paced environment, and take pride in great service, we’d love to meet you.

New York State Residents Only

This role can’t be filled internationally or outside New York. You’ll need to provide proof of identity and New York residency at offer or hire, and must remain in New York State while employed in this role.

What You’ll Do

—Deliver professional, high-quality support by phone, and potentially chat, email or SMS

—Resolve customer inquiries accurately, efficiently and with empathy

—Work across multiple systems and tools, documenting interactions in real time

—Follow client protocols and uphold strict data privacy and compliance standards

—Help build a positive, accountable, team-oriented remote environment

What You'll Bring

—At least 2 years of call center customer service experience

—Strong communication and active listening skills

—The ability to work independently in a fully remote setting

—High attention to detail and comfort with technology

Preferred: bilingual

Strongly encouraged, not required. Languages we’re looking for:

SpanishMandarinBanglaHaitian CreoleUrduArabicFrenchItalian

English is our primary business language; translated materials are provided where feasible as a reasonable accommodation.

Training & Schedule

Paid training

~4 weeks

Monday–Friday, 9am–5pm EST, with 100% attendance and on camera.

Training pay

$18–$20 / hr

Rises to $21–$23 per hour when you successfully complete training.

Your schedule

30–40 hrs

Shifts can fall on any day of the week, including one weekend day (Saturday).

Required Equipment

You’ll provide your own equipment. ACD Connect will provide a monthly remote stipend to offset home-office costs.
The stipend becomes effective after 90 days of employment and is paid bi-monthly.

PC or Laptop

Running Windows 10 or 11. Macs, other Apple devices, Chromebooks and tablets aren’t supported.

USB Headset

Required for call clarity and noise cancellation.

Webcam

Required: training and team meetings are 100% on camera.

Broadband Internet

Reliable connection, at least 25 Mbps download and 10 Mbps upload.

Pay & Benefits

$21.00–$23.00 per hour after training.

Remote Stipend

$50/month full-time ($25 part-time), starting after 90 days and paid bi-monthly; prorated if your 90-day mark falls mid-cycle.

Health & Retirement

Full-time employees are eligible for medical, dental and vision insurance, a 401(k), and other company programs.

PTO

Tiered accrual: 1 hour for every 30 hours worked, per New York State law.

Sick Time

Up to 56 hours of paid sick leave.

Protected Leave

32 hours of unpaid protected leave available immediately upon hire.

Employee Assistance Program

Confidential mental health and counseling support.

Work Authorization

You must be legally authorized to work in the United States and able to document identity and employment eligibility at hire; visa sponsorship isn’t available for this role. Employment depends on completing background and exclusion screenings under applicable federal, New York State and New York City law.

Equal Opportunity

ACD Connect is an Equal Opportunity Employer committed to an inclusive workplace. Employment is at-will.