Real PeopleSmart TechnologyExceptional Service
ACD Connect is a virtual call center handling inbound and outbound customer service for non-profit organizations, staffed by skilled representatives working from their home offices.
non-profit organizations
Two Ways to Connect
Whether you need a team to care for your callers, or you want to be part of that team, it starts here.
A call center that shares your sense of mission.
Our representatives specialize in compassion, gratitude and conflict resolution, so every supporter who calls you is met with world-class service.
Talk to our teamMeaningful work, from your own home office.
Now hiring full-time, fully remote Customer Service Representatives in New York State.
See the open rolesSkill you can hear. Care you can feel.
Compassion
We listen first, and treat each caller with warmth and respect.
Gratitude
Every conversation reflects real appreciation for the people who support your cause.
Conflict resolution
Difficult calls are handled calmly and professionally, with a clear path to resolution.
Friendly, courteous service on every call.
Have Meaningful Work Without the Commute
We’re looking for people who genuinely enjoy helping others, and who bring empathy, accountability and smart problem-solving to every interaction.
Customer Service Representative
Help people navigate essential services by phone, and chat, email or SMS. You’ll need at least 2 years of call center experience; bilingual candidates are strongly encouraged.
- Medical, dental & vision
- 401(k)
- Paid time off & up to 56 hrs sick leave
- Employee Assistance Program
Ready to give your callers the care they deserve?
Tell us about your organization and call volume, and we’ll show you how ACD Connect can support your team.